📋الشروط والأحكام
Terms and Conditions
Herb and Oil Store
Please read the following terms and conditions carefully, as this agreement forms the basis of the relationship between the customer and the Herb and Oil store.
First: Delivery and Shipping Policy
Delivery Duration
- Inside and outside the Kingdom: 3 to 14 business days.
- We strive to deliver orders as quickly as possible, but the duration may vary depending on the shipping company and the customer's location.
- Please note that delivery times may increase during holiday seasons or seasonal sales due to high volume with shipping companies.
Failure to Receive
- If the shipment is not received after multiple attempts, it will be considered returned, and the return policy will apply.
- Please review the Exchange and Return Policy of Herb and Oil.
- Full shipping and customs fees will be deducted from the customer if delivery fails through no fault of Herb and Oil.
- Returning products directly to the courier representative is not allowed. You must contact customer service first.
International Shipping
- Some countries may impose additional customs duties or taxes.
- Herb and Oil is not responsible for any customs fees or delays in the customer's country.
- In the event of a return, these fees will be deducted from the refund amount unless the error was on our part.
Second: Modifying Orders
Modifiable Cases
- An order can only be modified if its status is "New Order".
- You must contact customer service immediately if you wish to request a modification.
Non-Modifiable Cases
- An order cannot be modified if its status is "Ready" or "Out for Delivery" or if payment was made via Tabby or Tamara.
Third: Order Cancellation
- An order can only be canceled if its status is "New Order".
- Cancellation is done by contacting customer service directly.
Fourth: Receiving the Order
- Signature by the customer or their representative (manually or electronically) upon delivery serves as official proof of receiving the full order.
- If the customer is unavailable, the order will be delivered to anyone present at the location, and their signature constitutes acceptance of delivery.
- If the order is not received within 30 days from the order date, Herb and Oil bears no responsibility for it.
Fifth: Content and Warranty
- We make every effort to provide accurate product information.
- Colors may vary slightly depending on monitor/screen settings.
- Images are for illustrative purposes only and may not represent an exact match to the actual product.
- Herb and Oil reserves the right to update, modify, or delete any content on the website without prior notice.
Sixth: Reviews and External Content
- Published reviews and ratings reflect individual opinions and do not represent the views of Herb and Oil.
- We accept no responsibility for any external content or the results of its use.
Seventh: Technical Errors and Incorrect Pricing
In the event of a human error or technical glitch on the website resulting in a product price displayed as SAR 0 or an incorrect price, this product will be considered a temporarily "Canceled Item" until the price is corrected and paid by the customer.
In accordance with Saudi Ministry of Commerce policies, products may not be sold at a price of SAR 0, as it conflicts with tax assessment principles and required monetary value.
Accordingly, we will remove this product from the order or request that the customer pay its actual price through customer service representatives to add it to the order.